If you are not able to open a case, there are manual removal documents available that can help you with removing all traces of the SAV/SEP product. Extract the file by right-clicking on it and choosing Extract all (or by using another installed unzipping tool, like 7-zip). Please note that Symantec only recommends using the CleanWipe tool as the final solution for removal of our product, the proper uninstallation steps should always be tried first. Download the Cleanwipe.zip file, find it in your Downloads folder To quickly get to the Downloads folder, press the Windows key, type 'Downloads', and then press Enter. ( free version works for this) run the uninstal. you then use something to make it easier like Ccleaner. ago you can do it by making sure all Sym services are stopped. Only use the tool provided by Symantec Support.Īs of 7/31/12, the latest version of CleanWipe is v.401. You are 100 correct I did not see it before Thank you sooo much This worked perfectly BugsEbunny 2 yr.

You might not be getting the most current version, and you never know if the download is malicious or not. Be wary of other sources that may have the tool available.

Users must open a case with Support to get the CleanWipe tool. If you are looking for the CleanWipe tool, here is some information that may save you some time and frustration.

Cleanwipe download